Last updated: 19 October 2026
At Noble Foods, we strive to ensure that every order is processed accurately and delivered to our customers in good condition. This Return, Refund and Cancellation Policy explains the circumstances in which products purchased through our website, noblefoods.co.in, may be returned or refunded.
1. Return of Incorrect Products
If you receive a product that is different from the product you ordered, you may request a return subject to the following conditions:
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You must contact us within 7 days of delivery.
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The product must be unopened, unused and in its original packaging, with its labels and seals intact.
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You must provide your order number and a clear description of the issue. Photographs of the product, packaging and shipping label may be requested to help us verify the claim.
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The return must be approved by Noble Foods before the product is sent back.
Once the returned product has been received and inspected, we will arrange an appropriate resolution, which may include sending the correct product or issuing a refund, as applicable.
Where the incorrect product was supplied by Noble Foods, we will inform you of the return procedure and will bear the reasonable return-shipping cost.
2. Damaged, Defective or Incorrectly Described Products
If your order arrives damaged, defective, incomplete, or materially different from its description, please contact us as soon as possible, preferably within 7 days of delivery, with your order details and supporting photographs where available.
We will review the complaint and provide an appropriate remedy in accordance with applicable law.
Because our products are food items, we may ask you to retain the original packaging and product for verification. Please do not consume a product that appears damaged, tampered with or otherwise unsafe.
The unopened and unused condition requirement for ordinary returns will not be applied in a way that excludes any return, replacement or refund right available to you under applicable law.
3. Products That Cannot Ordinarily Be Returned
For food-safety and hygiene reasons, we do not ordinarily accept returns for:
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Products that have been opened, used or partially consumed.
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Products returned without their original packaging or with broken seals, where the issue is not a defect, damage, incorrect supply or another circumstance covered by applicable law.
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Products returned because the customer changed their mind or ordered the wrong item, unless a return is agreed to by Noble Foods or required by law.
Nothing in this section limits any consumer rights that cannot lawfully be excluded.
4. Refunds When an Order Cannot Be Shipped
If Noble Foods is unable to ship an order because a product is unavailable, the order cannot be fulfilled, or another issue prevents dispatch, we will notify you and arrange a refund for the amount paid for the unfulfilled order or affected items, as applicable.
If only part of an order can be fulfilled, we will explain the available options and refund any amount paid for items that cannot be supplied, where applicable.
Refunds will be made through the original payment method wherever supported by the payment system and applicable rules. We will not ask you to disclose your UPI PIN, password, OTP or other payment authentication credentials to receive a refund.
5. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible with your order number.
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Before dispatch: We will consider the cancellation request and, if accepted, refund the amount paid.
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After dispatch: Cancellation may no longer be possible. You may contact us to discuss the available options, subject to applicable law and this policy.
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Where Noble Foods cancels an order or cannot fulfil it: We will notify you and process the applicable refund.
Cancellation requests cannot be guaranteed once an order has been packed, handed over to the shipping carrier or dispatched.
6. How to Request a Return or Refund
To request a return, replacement or refund, please contact us using the contact details published on our website.
Please provide:
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Your name and contact details.
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Your WooCommerce order number.
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The date of delivery, if applicable.
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The product name and quantity concerned.
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A brief explanation of the issue.
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Photographs or other supporting information, if requested.
We will review your request and inform you of the next steps. Please do not ship any product back before receiving return instructions from us.
7. Refund Processing and Payment Methods
Payments on noblefoods.co.in may be processed through PhonePe or other payment methods made available at checkout.
Once a refund has been approved, Noble Foods will initiate it through the relevant payment system, where supported. The time taken for the amount to appear in your account may depend on the payment provider, bank, card issuer or UPI service.
We will communicate any relevant refund confirmation or reference details available to us. If a refund has been initiated but has not appeared in your account within the timeframe communicated to you, please contact us with your order number and refund reference, if available.
PhonePe acts as a payment service provider; product returns, order cancellations and refund eligibility are handled by Noble Foods in accordance with this policy and applicable law.
8. Return Shipping Charges
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If the return is necessary because Noble Foods supplied the wrong product, or where a return or remedy is required by applicable law, Noble Foods will arrange or bear the reasonable return-shipping cost, as applicable.
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For any return voluntarily accepted outside these circumstances, the allocation of return-shipping charges will be communicated to you before the return is arranged.
9. Consumer Rights and Complaints
This policy is intended to operate in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable requirements, as amended from time to time.
Nothing in this policy is intended to exclude or restrict a consumer’s statutory rights or remedies.
If you are dissatisfied with the handling of a return or refund request, you may contact our grievance contact using the details below. We will acknowledge and address complaints within the timelines required by applicable law.
Grievance Contact: Noble K T
Email: noblefoodsmail@gmail.com
Business Name: Noble Foods
Website: https://noblefoods.co.in
Business Address: Ochanthuruth P.O., Vypin, Cochin, Kerala.
Phone: 9388008172
10. Policy Updates
Noble Foods may update this policy from time to time to reflect changes in our operations, payment arrangements or applicable legal requirements. The updated version will be published on this page with its revised date. Your order will remain subject to the terms and rights applicable to that transaction under law.
For assistance with an order, please contact us using the customer-support details published on noblefoods.co.in.